FELANTHERIX Money‑Back Guarantee

At felantherix.it.com, we stand behind every purchase with confidence. If your experience does not meet expectations, our classic, no‑nonsense Money‑Back Guarantee ensures a smooth and respectful resolution.

1. Qualifying Purchases

The FELANTHERIX Money‑Back Guarantee applies to eligible products purchased directly through felantherix.it.com.

  • Orders completed through our official checkout system
  • Products paid in full (excluding unpaid or pending transactions)
  • Items purchased for personal or business use

Purchases made through third‑party marketplaces, resellers, or unauthorized distributors are not covered under this policy.

2. Refund Period

Refund requests must be submitted within 30 calendar days from the original date of purchase. The countdown begins on the date indicated in your order confirmation email.

Requests received after this 30‑day period may not qualify for a refund unless otherwise required by applicable law.

3. Claim Process

To initiate a refund request:

  1. Email our support team at [email protected]
  2. Include your full name and order number
  3. Provide a brief explanation of the reason for your request

Our team will review your request within 3–5 business days and provide clear next steps. Approved refunds will be processed to the original payment method.

4. Requirements for Approval

  • Valid proof of purchase
  • Request submitted within the 30‑day window
  • Compliance with product return instructions (if applicable)
  • No evidence of misuse, abuse, or intentional damage

For physical items, returns must be shipped in original condition unless the product arrived defective.

5. Exceptions & Non‑Refundable Items

The following situations may not qualify for a refund:

  • Requests submitted after the 30‑day period
  • Products altered, damaged, or misused after delivery
  • Custom or personalized items unless defective
  • Shipping fees, unless the return is due to our error

FELANTHERIX reserves the right to deny refund requests that do not meet the outlined conditions.

Need Assistance?

Our support team is here to provide prompt and courteous assistance. We value long‑term relationships built on trust and clarity.

Contact FELANTHERIX Support

Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)